Running a Holiday Cottage: Maintaining Standards in Your Cottage.

The standards you uphold in your cottage will have a direct impact on the success of your let. A well-maintained home will provide a more enjoyable experience for your guests and will increase the chances of receiving a word-of mouth recommendation, which is extremely valuable for ensuring maximum occupancy throughout your letting period. that your property is occupied throughout the year. However, having more tenants means more wear and tear, which means that you as the property owner will need to invest more time, effort and money in making repairs, and possibly replacing items.

Maintenance of a let property falls into two broad groups: reactive and planned maintenance. The former involves being available to fix immediate problems with the property as and when they develop. If a guest finds that the fridge has broken down in the middle of summer, or the boiler has failed in the depth of winter, they will be keen to ensure that this issue is fixed immediately. If you as landlord do not act swiftly, the customer experience will be severely harmed and you will find recommendations harder to come by. You certainly won’t attract repeat bookings. As well as fixing white goods, reactive maintenance can include anything from fixing a dangerous staircase to sorting out a faulty alarm system. For this reason, it is important that you have a support network of local tradesman that you can trust to complete various types of work in your absence.

Planned maintenance is managed between guest stays, and is about identifying developing issues and anticipating problems that could develop. This can include everything from roof tiles that need replacing, decorating that needs to be done or repairs to fixtures and fittings that could develop into a serious problem. Here, the relationship you have with your property manager can be very useful; the property manager can help to identify areas of concern through customer feedback, as well as overseeing the work done. You can use your local trade network to correct some of the major faults, but planned maintenance also allows you to save a little money by scheduling time to do some of the simpler jobs, such as painting and minor repairs, yourself. March or April is usually a good time to schedule planned maintenance, so the property is in tip-top condition for those lucrative summer months.

By keeping in touch with your property manager and maintaining a high standard in all aspects of your property, your home will stand a better chance of impressing guests and standing out from other holiday lets, thereby securing a steady flow of tenants.